SHIPPING AND RETURNS
Broadsight Systems Return & Exchange Policy
Repairs and returns are subject to the terms and conditions outlined in the Warranty document provided on this website.
All returns for warranty service must be approved by Broadsight Systems, Inc. and be accompanied by a Return of Materials Authorization.
If you are in possession of a product that is not functioning properly, send an email to firstname.lastname@example.org for return instructions, or call us at 336-837-1272 prior to shipping the product.
All returns must include:
Return Authorization Number (RA number)
The purchase order number.
Reason for return or description of problem.
Request a Return Authorization Number (RA number):
Contact support to request a RA number if you do not have one.
Send Returns to the following address:
Broadsight Systems Inc.
1023 Corporate Park Drive
Mebane, NC, 27302
It is required that you call customer support at 336-837-1272 to obtain RA# before returning the item. All returned items must be clearly labeled on outside of the box with the RA#.
For warranty information, follow this link.
Freight on all returns must be pre-paid. No 'collect-freight' returns will be accepted.
Advance replacement of a defective product requires a new purchase order. Any product older than 60 days from the original invoice will NOT be advance replaced. Products will be returned to the customer with an evaluation charge if no defect is found.
Warranty repairs and replacements will be done at 'no-charge' and returned to customer prepaid.
Non-warranty repairs are subject to repair charges. The customer will be notified prior to repair only for estimated repair charge over $50.00 unless the customer requests an estimate prior to repair.